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BWC480 Legal Proofreading Skills BWC215 Recording and Writing Meeting Minutes BWC485 Legal Writing Skills

The Legal Proofreading Skills course was developed with the assistance of a large law firm that wanted an online, self-pacing course for training its paralegal and legal staff. Its focus is on being able to identify usage errors (grammar, punctuation, spelling, and sentence structure) as well as errors unique to legal documents, such as citations and consistent use of defined names. It begins with a review of proofreading principles and techniques. The course then goes through a review of English usage, ending with a lesson on legal definitions and another on checking citations.

The online lessons contain clear explanations, many examples, and practice activities. The course includes pre- and post-tests for the course and each lesson that are scored immediately. Copies of the pre-tests and post-tests go to your instructor, who ensures you are not having difficulty and coaches in the skills as necessary. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills you have learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to two months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the two-month period.


The Recording and Writing Meeting Minutes course takes you through every step in the process of deciding with your company what types of minutes to take, preparing for taking minutes, recording your notes, writing the notes into clear minutes, and distributing the minutes. It contains three examinations: one evaluating how well you know the requirements of your organization for the meeting minutes, a second evaluating the notes you take for your meeting minutes, and a final evaluating the writing in the final draft of your meeting minutes.

The BWC217 Recording and Writing Meeting Minutes with Additional Evaluations course adds the evaluation of three sets of final drafts of meeting minutes you have written. In BWC217, after you have completed the main part of the course, your instructor will evaluate three more sets of minutes, working with you on the style, clarity, organization, grammar, punctuation, spelling, sentence structure, and anything else the instructor identifies that you need to learn.


Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to two months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the two-month period.


The Legal Writing Skills course trains anyone working in the legal profession to write effectively, especially attorneys. The course uses Bryan Garner's Legal Writing in Plain English. The focus is on writing legal documents that are understandable, professional, and effective in achieving the writer's goals.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills you have learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to two months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the two-month period.

BWC217 Recording and Writing Meeting Minutes with Additional Minutes Evaluations BWC360 Writing Successful Business Proposals BWC370 Writing Effective Sales Letters

The Recording and Writing Meeting Minutes with Additional Minutes Evaluations course takes you through every step in the process of deciding with your company what types of minutes to take, preparing for taking minutes, recording your notes, writing the notes into clear minutes, and distributing the minutes. It contains three examinations in the main part of the course: one evaluating how well you know the requirements of your organization for the meeting minutes, a second evaluating the notes you take for your meeting minutes, and a final evaluating the writing in the final draft of your meeting minutes.

After you have completed the main part of the course, your instructor will evaluate three more sets of minutes, working with you on the style, clarity, organization, grammar, punctuation, spelling, sentence structure, and anything else the instructor identifies that you need to learn.

The BWC215 Recording and Writing Meeting Minutes course contains the main part of the course, but does not have the evaluation of three additional sets of final drafts of meeting minutes you have written.


Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


The Writing Successful Business Proposals course teaches the skills required to prepare successful business proposals for potential customers or clients. It teaches the structure of a business proposal as a series of actions into which you will place persuasive information. It then teaches methods of persuasion and effective, clear, correct writing. The course stresses the competitive nature of proposals and the need to understand the readers and decision-makers.

You will practice writing the essential parts of a business proposal and will produce at least one complete business proposal. You may use a proposal you are actually preparing for your business.

As with the other Business Writing Center courses, the course has online lessons like the lectures in a college course. The materials contain many examples and easy-to-understand explanations. It is self-pacing, so you decide when to work. You send assignments to your instructor attached to an e-mail. Your instructor will evaluate your writing, comment on how well you have learned the skills and coach you through learning any skills you haven't mastered.



Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


The Writing Effective Sales Letters course teaches sales professionals how to write letters that move a potential customer to action by understanding the customer's needs and desires. Good sales copy is not a matter of simply communicating a message to the potential customer. It moves the person to feel the motivation, excitement, and conviction of the writer and to want the product or service the sales person is promoting.

Central to writing effective sales letters is having the sales mentality, which links the sales letter writer to the potential customer so intimately that both move to the same rhythm.

This course uses three books:

  • A sales-letter book that is has a practical approach to understanding the reader and purpose
  • A book that focuses on writing letters in general to customers when sales are always an issue
  • A direct-sales book that teaches the skills of writing direct mail that has impact

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.

BWC427 Writing Interesting, Informative Web Pages BWC428 Writing Online Copy for Web Pages BWC430 Grant-Writing Skills

The Writing Interesting, Informative Web Pages course teaches the skills required to write Web pages that Web surfers will read for content. If you are interested in writing copy that will entice readers to buy products or services, the course BWC428 Writing Online Copy for Web Pages includes extensive training in writing Web copy.

BWC427 uses one book that is an online copywriter's handbook containing a thorough review of the techniques necessary to make any online text interesting and readable. You will write Web text for your own Web site using the skills, and you will receive coaching and feedback from the instructor. If you do not have a Web site, the Business Writing Center will help you select a domain name and establish a site. Cost for the domain name and the first year of Web hosting is approximately $68. You will own the domain name and site. The course will use the pages you develop for your Web site in your training.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.

The Writing Online Copy for Web Pages course teaches the skills required to write Web pages that promote products and services. If you are interested in writing Web pages that are interesting and informative, but do not sell products or services, the course BWC427 Writing Interesting, Informative Web Pages will be better for you.

BWC428 uses two of the foremost textbook available today that teach the skills of writing Web promotional copy. You will write Web advertising copy using the skills and receive coaching and feedback from the instructor. You will write Web text for your own Web site using the skills, and you will receive coaching and feedback from the instructor. If you do not have a Web site, the Business Writing Center will help you select a domain name and establish a site. Cost for the domain name and the first year of Web hosting is approximately $68. You will own the domain name and site. The course will use the pages you develop for your Web site in your training.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


The Grant Writing Skills course will teach you how to develop grant proposals from conception of the concept through publishing the proposal. The course focuses on submitting proposals to any granting agency, such as private companies, non-profit agencies, foundations, philanthropists, and government agencies. You will produce a grant proposal for a hypothetical or real granting entity. If you are currently working on a grant proposal, you will use the proposal as the project in the course.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.

BWC450 Public Relations and Copywriting Skills BWC460 Writing Computer User Manuals and System Documentation BWC470 Plain English Writing Skills

The Public Relations and Copywriting Skills course teaches the sophisticated skills required to be a successful writer of public relations materials and advertising copy. The course is intended to teach skills in a broad range of public relations and copywriting media, including the news release, feature story, leaflet or brochure, radio spot, direct mail, and print advertisement.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.

The Writing Computer User Manuals and System Documentation course teaches the skills of writing computer system documentation, users manuals, installation guides, and quick-reference guides. It teaches a task-oriented approach to developing user support material. All of the writing is done from the user's point of view, not the system's. The goals of computer-user-support materials are to make the user successful and satisfied with the system.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


The Plain English Writing Skills course teaches the skills now being required in law, business, government, medicine, finance, and academics to simplify contracts, reports, legal documents, research explanations, and other writing that is often fogged by complex, stilted phrasing and jargon. After you finish the lessons, you will receive coaching from the instructor in applying the skills to your own writing. You will submit documents you write as part of your work activities, or you will write documents that simulate work activities. The instructor will evaluate them, coach you in how to improve the documents using clear, plain English, and certify your competence in writing using plain English.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

BWC495 Basic Writing Skills for Technical Call Center Representatives BWC497 Writing Customer-Support Messages BWC465 Writing Clear Instructions and Procedures

This special course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages .

BWC495 Basic Writing Skills for Customer Support Representatives contains training in how to organize messages for customers, write clearly, include everything the customer needs, write clear procedures, and edit and proofread.

If you register for both BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages at the same time, the tuition is reduced from $590 for the two to $495. Read more about this option and discount.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


This special course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer or Client Support Messages.

BWC497 Writing Customer or Client Support Messages contains training in how to organize and write support messages for customers or internal clients so the messages solve the person's problems and create good working relationships.

If you register for both BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages at the same time, the tuition is reduced from $590 for the two to $495. Read more about this option and discount.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


The Writing Clear Instructions and Procedures course teaches the skills required to write instructions and procedures in all areas of business. The course teaches you how to identify the tasks you must explain in the procedures, list the steps the reader must complete to be successful, explain the actions within the steps clearly and in order, write clear explanations, use words the reader will understand, and polish the procedures so they are correct and readable.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

BWC495 and BWC497 Together: Writing Skills for Customer Support Representatives BWC 625 Customized Business Writing Skills Course

This training program for customer-support representatives consists of two special courses that were developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer or Client Support Messages.

If you register for both BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages at the same time, the tuition is reduced from $590 for the two to $495.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.


In the Customized Business Writing Skills course, your instructor will identify your training needs and develop a course to satisfy the needs. Most often, the course will be oriented toward training you to write a specialized document. The instructor will analyze the structure and requirements of the documents you want training for, write the syllabus based on the analysis of the document, and draw training from the Business Writing Center's 45 courses that will teach the skills you need. The syllabus can be approved by your supervisor before the training begins. The Business Writing Center will also work with a human resources or training department to develop the course for training employees.

This customized course uses existing lessons taken from Business Writing Center courses. The Business Writing Center will not be writing new materials for this course.

You may also have the Business Writing Center create a course with new materials that fits your company's training needs and uses your company's documents as examples. To have the Business Writing Center develop a course for which we must write new materials to fit your needs, we must correspond or talk with you about the course and give you a bid for the development.

After the Center develops the training for the first trainee, it is available to other employees in the company for a tuition of $295 per trainee.