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BWC495 Basic Writing Skills for Technical Call Center Representatives



 
Tuition: $295.00
Qty:

  
Description
 

This special course was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers. The entire training program contains two courses: BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages .

BWC495 Basic Writing Skills for Customer Support Representatives contains training in how to organize messages for customers, write clearly, include everything the customer needs, write clear procedures, and edit and proofread.

If you register for both BWC495 Basic Writing Skills for Customer Support Representatives and BWC497 Writing Customer-Support Messages at the same time, the tuition is reduced from $590 for the two to $495. Read more about this option and discount.

The online lessons contain clear explanations and many examples. You go at your own pace and submit assignments when you are ready. The instructor evaluates the activities and examinations, comments on skills learned and skills that still need polish, coaches you through learning the skills, and certifies your competence. You receive a graduation certificate for framing at the end of the course.

Course Time: You will go through the course at your own pace, so you could complete it within a few weeks. However, you have up to four months to complete the course so you can fit the study time into your schedule. All lessons must be finished within the four-month period.

Course Content

You will submit e-mail samples demonstrating your understanding of the skills for every lesson.

Lesson 1-1 Write in Blocks
Lesson 1-2 Write Enough, But Not Too Much
Lesson 1-3 Mark the Blocks Clearly
Lesson 1-4 Use Words the Reader Understands
Lesson 1-5 Use Sentences the Reader Understands
Lesson 1-6 Write Concisely
Lesson 1-7 Use Aids to Understanding
Lesson 1-8 Write Clear Procedures
Lesson 1-9 Edit and Proofread
Lesson 1-10 Know the Commonly Confused Words
Lesson 1-11 Avoid the 30 Most Common Business Writing Errors


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